At the MIT Sloan CIO Symposium, discussions focused оn the implementation оf generative AI. These conversations echoed those оf 2010 when cloud computing was the central topic. Then, as now, key concerns for companies included governance, security, and the responsible use оf emerging technologies.
Moving Away From “No” Towards Responsible Use
In 2010, IT departments faced the challenge of employees wanting to use the same technologies at work as they did in their personal lives. When companies imposed restrictions, it led to the rise of “shadow IT,” where employees sought alternative solutions. Today, CIOs recognize that simply banning generative AI is ineffective. Instead, the focus is on responsible usage, security, compliance, and data control.
Mathematica CIO Akira Bell emphasized that modern IT departments cannot act as “agents of no.” Instead, it is crucial to educate employees on responsible AI use and ensure compliance with corporate standards.
Exploring AI’s Potential While Minimizing Risks
GE Vernova CIO Angelica Tritzo described a structured approach to adopting generative AI within the company. Various pilot projects are underway, assessing costs and benefits, and determining which solutions should be developed internally versus through partnerships. This approach helps manage risks and identify the most effective strategies for utilizing the technology.
Former ServiceNow CDIO Chris Bedi highlighted that access to AI will soon become a necessity rather than an option. Employees will expect AI integration into workflows, and companies must adapt to retain top talent. ServiceNow has introduced training programs to help employees develop AI literacy and use the technology effectively.
Learning From The Past To Shape The Future
Despite similarities to previous technological shifts, today’s IT leaders understand the importance of a balanced approach. Strict bans are ineffective, so companies are focusing on education, implementing usage guidelines, and ensuring safe AI integration. This strategy not only maintains control over AI usage but also enhances its implementation in corporate processes.
